UCS9 Privacy Policy

1. Introduction

UCS9 ("we", "our", "us", "Platform") is committed to protecting the privacy and personal data of all individuals who access or use the UCS9 platform at ucs9.cam, including registered members, visitors and any person who interacts with our services in any capacity.

This Privacy Policy ("Policy") sets out the categories of personal data we collect, the purposes for which that data is processed, the legal grounds on which we rely, your rights in relation to your data and the measures we take to keep it secure. This Policy applies to all UCS9 services, including the web platform, any mobile-optimised pages and associated account management features.

By creating an account, depositing funds, placing a wager or otherwise using any part of the UCS9 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not access or use the UCS9 platform.

2. Definitions

The following terms carry the meanings defined below throughout this Policy:

3. Personal Data We Collect

UCS9 collects Personal Data through several channels, including account registration, identity verification, platform usage and payment processing. The categories of data we may collect are outlined below.

3.1 Registration Data

When you create a UCS9 account, we collect information you provide directly, including your full name, date of birth, email address, chosen username, password (stored in encrypted form), preferred currency (MYR/RM where applicable) and contact details.

3.2 Verification and KYC Data

To comply with responsible gambling obligations and fraud prevention requirements, UCS9 may request government-issued identity documents (such as a national identity card or passport), proof of residential address, selfie photographs for facial comparison and source-of-funds documentation. This data is treated as Sensitive Data and afforded additional protection.

3.3 Payment and Transaction Data

Processing deposits and withdrawals through Malaysian payment methods — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank and Hong Leong — requires us to collect payment method identifiers, transaction amounts in MYR, timestamps and processing references. Full card or bank account numbers are not stored by UCS9; these are handled by approved payment processors operating under their own security standards.

3.4 Usage and Behavioural Data

UCS9 automatically collects data about how you interact with the platform, including pages visited, game or market selections, session duration, wager amounts, device type, browser version, operating system, IP address and approximate geolocation derived from your IP address.

3.5 Communications Data

When you contact UCS9 support by email or through the platform, we retain records of the communication, including your query, our response and any attachments provided. This is used for quality assurance, regulatory compliance and dispute resolution.

3.6 Responsible Gambling Data

Where you set deposit limits, session reminders, cooling-off periods or self-exclusion preferences, we store these configurations as part of your account profile to ensure the restrictions are applied consistently.

4. How We Process Your Data

The table below summarises the primary purposes for which UCS9 processes personal data and the categories of data involved in each activity.

5. Legal Basis for Processing

UCS9 relies on the following legal grounds when processing personal data:

1. 5.1 Contractual necessity — processing required to register your account, accept deposits, process withdrawals and provide the gaming services you have requested.
2. 5.2 Legal obligation — processing required to comply with anti-money laundering (AML), know-your-customer (KYC), age verification and responsible gambling requirements under applicable law and licensing conditions.
3. 5.3 Legitimate interests — processing for fraud detection, platform security, analytics and service improvement, where these interests are not overridden by your rights and freedoms.
4. 5.4 Consent — processing for optional marketing communications and non-essential cookies, where you have provided clear, informed and freely given consent that you may withdraw at any time.

6. Disclosure and Data Sharing

UCS9 does not sell, rent or trade your personal data to any third party for independent commercial purposes. We may share your data only in the following limited circumstances:

6.1 Payment Service Providers

To process MYR deposits and withdrawals through approved Malaysian payment channels — including FPX-connected banks such as Maybank, CIMB, Public Bank and Hong Leong, and e-wallet providers — UCS9 transmits the minimum necessary transaction data to the relevant payment processor. Each provider operates under their own privacy and security obligations.

6.2 Identity Verification Partners

KYC and age-verification services may be conducted by accredited third-party providers who process identity documents on UCS9's behalf under strict data processing agreements.

6.3 Regulatory Authorities

UCS9 may be required by applicable law, court order, licensing authority or competent regulatory body to disclose personal data. We will comply with such obligations and, where legally permissible, will notify affected users.

6.4 Business Continuity

In the event of a merger, acquisition, restructuring or asset sale involving UCS9, personal data held by the platform may be transferred to the relevant successor entity subject to equivalent privacy protections. Affected users will be notified where practicable.

7. International Data Transfers

UCS9 is operated from an international jurisdiction. Your personal data may be stored and processed on servers located outside Malaysia. Where such transfers occur, UCS9 takes reasonable steps to ensure that appropriate safeguards are in place, including contractual protections with data processors and service providers.

Malaysian users should be aware that the data protection standards of the processing jurisdiction may differ from those applicable in Malaysia under the Personal Data Protection Act 2010. By using the UCS9 platform, you acknowledge and consent to this cross-border transfer of your personal data where it is necessary for the provision of our services.

8. Cookies and Tracking Technologies

8.1 What We Use

UCS9 uses cookies and similar technologies — including session tokens, local storage and pixel tags — to operate the platform, maintain your login state, remember your preferences, measure platform performance and, where consented, deliver relevant promotional content.

8.2 Categories of Cookies

• Strictly necessary cookies: essential for platform navigation, session management and security. These cannot be disabled without affecting platform functionality.
• Functional cookies: store your preferences such as language, currency display (MYR/RM) and responsible gambling limit settings.
• Analytics cookies: collect aggregated or pseudonymised data about platform usage to help us improve navigation, performance and content organisation.
• Marketing cookies: used only where you have provided explicit consent to receive promotional content relevant to your UCS9 activity.

8.3 Managing Cookies

You may adjust cookie preferences through your browser settings or through any cookie consent mechanism presented on the platform. Please note that disabling certain categories of cookies may impair platform functionality, including account login and responsible gambling limit enforcement.

9. Data Retention

UCS9 retains personal data for as long as your account remains active and for such additional periods as are required by applicable law, licensing obligations, responsible gambling frameworks or legitimate operational needs. The following indicative retention principles apply:

• Account registration and KYC records are retained for the duration of account activity and for a minimum period thereafter as required under anti-money laundering and responsible gambling regulations.
• Transaction and payment records may be retained for up to seven years from the date of the relevant transaction for audit and regulatory compliance purposes.
• Support communications are retained for a reasonable period sufficient to resolve disputes and facilitate regulatory review.
• Analytics data is anonymised or aggregated where individual identification is no longer necessary.

Upon expiry of the relevant retention period, personal data is securely deleted or rendered permanently non-identifiable in accordance with our internal data disposal procedures.

10. Your Rights Regarding Personal Data

Subject to applicable law and the terms of your UCS9 account, you may have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 15.

1. 10.1 Right of access — to request a copy of the personal data UCS9 holds about you and information about how it is processed.
2. 10.2 Right to rectification — to request correction of inaccurate or incomplete personal data in your account profile.
3. 10.3 Right to erasure — to request deletion of your personal data where it is no longer necessary for the original purpose, subject to overriding legal retention requirements.
4. 10.4 Right to restrict processing — to request that UCS9 limit the processing of your data in certain circumstances, including where accuracy is contested or processing is unlawful.
5. 10.5 Right to data portability — to receive a structured, machine-readable copy of data you have provided to UCS9, where technically feasible.
6. 10.6 Right to object — to object to processing carried out on the basis of legitimate interests, including direct marketing.
7. 10.7 Right to withdraw consent — to withdraw any consent you have previously given for marketing communications or non-essential cookies at any time, without affecting the lawfulness of prior processing.

UCS9 will endeavour to respond to all verifiable data rights requests within a reasonable timeframe. We may require identity verification before acting on any request to protect against fraudulent or unauthorised submissions.

11. Security Measures

UCS9 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration and unlawful disclosure. These include, but are not limited to:

• Encryption of data in transit using industry-standard TLS protocols;
• Encryption of passwords and sensitive credentials at rest using modern hashing algorithms;
• Access controls limiting personal data access to authorised personnel with a defined operational need;
• Regular internal security reviews and monitoring of platform infrastructure;
• Contractual data security obligations imposed on all third-party processors.

Notwithstanding these measures, no internet-based transmission or digital storage system is entirely secure. UCS9 cannot guarantee absolute security and shall not be liable for breaches resulting from events outside our reasonable control. You are responsible for keeping your account credentials confidential and for notifying support immediately if you suspect unauthorised access.

12. Protection of Minors

UCS9 casino and sports betting services are strictly intended for adults aged 21 years and above. UCS9 does not knowingly collect personal data from individuals under this age. Where we identify or reasonably suspect that an account belongs to a person under 21, we will close the account immediately, reverse any deposits to the original payment source and delete or securely isolate the associated personal data.

Parents and guardians are encouraged to use parental control software to restrict access to online gambling platforms. If you believe that a minor has registered an account on UCS9, please contact our support team immediately.

13. Third-Party Links and Services

The UCS9 platform may reference or display content from third-party game studios, payment providers or other service partners. UCS9 is not responsible for the privacy practices or content of any third party. We recommend reviewing the privacy policies of any third-party service before providing personal data directly to such a provider.

Where UCS9 integrates third-party game providers or payment processors, the data shared with those providers is limited to what is strictly necessary for the relevant transaction or service delivery. All third-party processors are required to maintain appropriate data security standards under contractual obligations.

14. Amendments to This Policy

UCS9 reserves the right to update or modify this Privacy Policy at any time. The effective date at the top of this document indicates the version currently in force. Where changes are material — for example, a change in data processing purpose or a new category of data collected — we will endeavour to notify active members via the platform interface prior to the changes taking effect.

Continued use of the UCS9 platform after the effective date of any updated Policy constitutes acceptance of the revised terms. If you do not accept the updated Policy, you should cease using the platform and contact support to arrange account closure.

15. Contact Us

For all privacy-related enquiries, data rights requests or concerns about how UCS9 processes your personal information, please contact the UCS9 support team. All communications should be submitted in English and should include your registered account username or email address to allow us to locate your records securely.

Email: [email protected]

UCS9 aims to acknowledge privacy-related correspondence within a reasonable timeframe. Where identity verification is required before a data rights request can be fulfilled, we will communicate this requirement promptly.